TERMS & CONDITIONS
Rights reserved and limits of responsibility
IMPORTANT NOTICE – PLEASE READ
Terms and Conditions apply to all Silversea vessels.
Any and all information contained herein is in effect at this time and is subject to change at any time.
Information contained herein does not form part of any offer or contract. The transportation of guests and baggage on Silversea vessels is provided solely by Silversea and is governed by the terms and conditions printed on the Passage Contract. The Passage Contract will be included with your travel documents, is available upon request, or can be accessed through our website at silversea.com, and contains complete and important information regarding cancellations, itineraries, Silversea’s liability, health and immigration requirements, and other relevant terms and conditions. The terms and conditions of the Passage Contract will apply to persons who have booked a cruise regardless of whether or not they have embarked the vessel. Please read your Passage Contract carefully. Should the terms and conditions of the Passage Contract be modified, a revised Passage Contract, the terms of which will govern the subject cruise, will be sent to guests at least 150 days before sailing. To the extent that any of the information in these Booking Terms & Conditions conflicts with the terms of the Passage Contract, the terms and conditions contained in the Passage Contract shall control.
Itinerary arrival and departure times are always subject to change without notice. Silversea reserves the right to cancel, alter, advance, postpone or substitute any scheduled sailing or itinerary, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call, which, in its sole judgment and discretion, is justified for any reason, and to do so without liability for any loss whatsoever to guests as a result of said change(s). Additionally, Silversea reserves the right to cancel reservations and bookings in the event of a full-ship charter, whether or not a deposit or full payment has been received, and in such event, Silversea’s only liability will be to refund to the guest the amount it has received.
Silversea makes arrangements for transportation, other than ocean passage, only as a booking agent. Silversea’s responsibility does not extend beyond the vessel. In arranging for the transportation of guests to and from the ship, Silversea does so with independent contractors. Silversea is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or accommodation, or lost luggage.
All fares indicated herein including land, air and hotel, are capacity controlled, subject to change at any time without notice and do not guarantee availability. Special savings programmes are all subject to change and/or cancellation without notice. All schedules and terms and conditions are subject to change at any time. Please refer to www.silversea.com for the most current schedules, fares, and terms and conditions.
Travel documents will not be dispatched until full and final payment, booking form and guest Contact Information (defined below) has been received by Silversea and cleared. Contact Information shall mean a guest’s full name, passport number, address, telephone number (land and mobile), electronic mail address and emergency contact information and any other information as requested by Silversea. Silversea must be able to reach each guest’s emergency contact at any time of day. Silversea must, therefore, be provided with all information to allow Silversea to do so (such information should include the name, address, electronic mail address (if available) and phone number (including a mobile phone number if available) of a parent, guardian, spouse, domestic partner, or other person to contact in the event of an emergency. No guest will be allowed to embark a Silversea vessel unless Silversea has received all of the Contact Information. Should Silversea determine that any of the Contact Information provided is incorrect, guest may be asked to disembark the voyage. Silversea will not make a refund or otherwise be liable to guests who are denied boarding or disembarked.
PASSAGE CONTRACT
Download here the passage contract for all cruises (excluding Galapagos Expedition Cruise).
Download here the passage contract only for Galapagos Expedition Cruise.
CRUISE FARE
2015 cruise fares cover certain shipboard services including: suite accommodations, onboard meals and entertainment, gratuities aboard ship (except spa), complimentary beverages aboard ship (including select wines, champagnes (Silver Galapagos excluded), spirits, soft drinks, water, tea and coffee) and, on a limited number of select sailings, a special shore event. All fares are available in Australian and United States dollars, are per guest and based on double occupancy. Not included in your cruise fare are: air fare, hotel accommodations, transfers and luggage handling, optional shore excursions, meals ashore, fuel surcharges, meals in Le Champagne and Seishin Restaurant (Silver Spirit only), accommodations whilst ashore, casino gaming, laundry or valet services, purchases from the ship boutiques or any item or service of a personal nature such as medical care, massages, spa treatments, private fitness instruction, hair styling and manicures. Some champagne, premium wine and spirit selections, caviar, cigarettes and cigars are not included in your fare and may not be available at all times. Champagne and caviar are not offered onboard Silver Galapagos.
SILVERSEA EXPEDITIONS AIR CHARTER PACKAGES
To facilitate travel to certain remote embarkation/debarkation ports it may become mandatory for guests sailing on Silver Explorer and Silver Discoverer to purchase a Silversea air charter package (“Air Charter Package(s))”. If an Air Charter Package is required, the charter flight will be in economy class and will include the transfers from the airport to ship and ship to the airport. Silversea will make the final determination of the necessity of a charter flight 120 days prior to the voyage departure date.
Silver Explorer Air Charter Packages
For Silver Explorer voyages embarking and/or disembarking in Ushuaia and Longyearbyen, guests are required to purchase Silversea’s Air Charter Package for an additional charge. Air Charter Packages for voyages embarking and/or disembarking in Ushuaia include Economy Class charter air service between Buenos Aires and Ushuaia plus applicable transfers in Ushuaia between airport/pier.
Air Charter Packages for voyages embarking and/or disembarking in Longyearbyen include Economy Class charter air service between Oslo and Longyearbyen plus applicable transfers in Longyearbyen between airport/pier.
Purchase of the Silver Explorer Air Charter Packages is required regardless of utilisation. Additional restrictions may apply.
Ushuaia and Longyearbyen Air Charter Packages may only be cancelled upon complete cancellation of the cruise reservations and are 100% non-refundable 60 – 0 days prior to the initial sailing date.
Silver Galapagos Air Package
For Silver Galapagos voyages guests are strongly recommended to purchase the Silver Galapagos Air Package (“Galápagos Air Package”) to ensure a smooth arrival and departure in Ecuador. The Galápagos Air Package includes Economy Class Air from Quito to Galápagos and return to Guayaquil; Galápagos National Park entrance fees and Galápagos Immigration fee. In addition, Silversea recommends the purchase of airport/hotel transfers in Quito and Guayaquil, two night pre-hotel accommodations in Quito and, if necessary, use of a hotel dayroom in Guayaquil (for those with late evening flight departures). Guests purchasing the Galápagos Air Package will be met by a Silversea host at Quito airport to assist them with the airline check-in and immigration process, and upon arrival in Galápagos our host will welcome and guide guests through the park entrance process and direct them to waiting ground transportation.
SILVER SHORE SIMPLY HOTEL, GRANDE HOTEL & LAND ADVENTURES
The Silver Shore Simply Hotel Programme and the Silver Shore Grande Hotel Programme (the “Hotel Programme(s)”) and/or Land Adventures include accommodation at a deluxe hotel unless otherwise noted. The Silver Shore Simply Hotel Programme includes one-night, standard room accommodation and breakfast only; transfers are not included. The Silver Shore Grande Hotel Programme includes one night accommodation, a full breakfast, private transfer between airport and hotel and group transfer between hotel and pier. All fares listed for the Hotel Programmes and Land Adventures are per guest, based on double occupancy. Single accommodations are available for an additional charge. Silversea reserves the right to substitute hotel selection and provide transfers and porterage as applicable. All Land Adventures require a minimum number of participants in order to operate as described. If this minimum number is not met, Silversea reserves the right to offer the programme at a different rate based on private arrangements, or to cancel the specific departure. Silversea’s published cruise cancellation policy will remain in effect. All Hotel Programme and Land Adventure fares are subject to change and not guaranteed until payment is received in full by Silversea.
SILVER SHORE CONCIERGE
When utilising this optional service, a charge of AUD$100/USD$100 per port will apply. This non-refundable charge will be credited to the cost of your final arrangements.
SINGLE & THIRD GUESTS
A limited number of suites are available for purchase on a single- or third-guest occupancy basis. The supplement for single occupancy ranges from 125% – 200% above the double occupancy fare, depending upon the sailing and suite selected. Suites for singles and third guests are capacity controlled. Fares and supplements are subject to change without notice based on availability.
Note for 2015 World Cruise guests: Single supplements start from 150% above the double occupancy fare and may vary by category.
SILVER PRIVILEGE FARES
All Silver Privilege Fares shown are cruise-only, in Australian or US dollars, per guest, based on double-occupancy. Fares are capacity controlled, and subject to change at any time without notice. Availability of all suite categories cannot be guaranteed. Fares for single guests are available upon request. Additional restrictions may apply.
SILVERSEA FARE GUARANTEE PROGRAMME
Guests will be eligible for reimbursement if the Silver Privilege Fare for their particular voyage and suite category is reduced after they have made a booking and deposit with Silversea and Silversea has received their written request for a fare adjustment prior to their sailing date. Requests for reimbursement received on or after the sailing date will be denied. Reimbursement provided under this guarantee will be in the form of a shipboard credit, suite upgrade, future cruise credit, fare reduction or other method. Silversea reserves the sole right to determine the method of reimbursement made to guests. The amount of reimbursement the guests receive will be determined by the difference between the Silver Privilege Fare actually paid by the guest and the Silver Privilege Fare displayed on Silversea.com the day the request is received is by Silversea.
VENETIAN SOCIETY (VS) SAVINGS
On select voyages, past guests of Silversea save an additional percentage as indicated by voyage. Savings are capacity controlled, subject to availability and may change at any time without notice.
EXTENDED VOYAGE SAVINGS (EVS)
Combine two or more consecutive voyages and save up to 5% on each voyage selected. Savings may vary by voyage and are subject to change or withdrawal without notice. Savings are applicable to full published voyages, but not to segments of the same voyage. Contact your travel professional or Silversea for applicable savings. Other restrictions apply.
ONBOARD SAVINGS
Guests onboard save up to 5% off future select voyages when booked whilst sailing. Extended Voyage Savings, Venetian Society Savings and Onboard Savings are applied sequentially to Silver Privilege Fares and may not be combined with other promotional offers. Savings programmes do not apply to Hotel Programmes or Land Adventures.
TRAVEL PROFESSIONALS
Travel professionals are considered to be the agent of guest and not of Silversea. Silversea is not liable for any representation, act or omission of guest’s travel professional. Guest’s cruise fare is not considered paid until Silversea receives full payment, and the amount thereof is subject to change at any time prior to Silversea’s receipt of payment. Guest shall at all times remain liable to Silversea for the price of passage. Silversea reserves the right to refuse embarkation if all charges and surcharges have not been paid in advance of departure.
UNSCHEDULED EMBARKATION/DISEMBARKATION
International cabotage laws may prohibit guests from embarking or disembarking their voyage in any port except the main scheduled embarkation and disembarkation ports. Only those guests with a medical emergency may be allowed to embark or disembark the vessel at an unscheduled embark/disembark port. If an unscheduled embarkation or disembarkation is permitted as a result of an emergency, those guests may incur additional charges intended to cover any fine or penalty levied against Silversea and any other additional costs. Such additional costs will be added to the guests’ onboard account prior to disembarking.
PAYMENT SCHEDULE
To reserve your Silversea cruise, a 25% deposit of the total cruise fare is required within seven days of booking or sooner, depending on voyage and time of booking. Full payment is due no later than 120 days prior to departure. Guests will not be permitted to change travel agents more than 30 days after Silversea’s receipt of guests initial deposit or after final payment has been received by Silversea, whichever occurs earlier. Final documentation will be issued after receipt of final payment and approximately 30 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full 120 days prior to sailing. Reservations made within 120 days of sailing require full payment within seven days of booking or sooner, as specified by Silversea. Payments may be made by bank transfer, VISA®, MasterCard®, or American Express® credit cards.
Note for 2015 World Cruise guests: To reserve a suite on the 115-Day World Cruise 2015 or any voyage segment, a 25% deposit of the total cruise fare is required. Deposits must be received within seven days of booking or sooner, depending on time of booking. Unless otherwise noted, final payment must be received by Silversea 120 days prior to cruise departure. For bookings made within 30 days of departure, final payment must be received within 48 hours.
CRUISE CANCELLATIONS
If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a AUD$200/USD$200 non-refundable administrative fee will be charged per booking. This administrative fee may be converted to a future cruise credit valid for travel within 12 months from the date of the cancelled voyage. Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale:
120 – 91 days prior to the initial sailing date: 15% of the total cruise fare per person;
90 – 46 days prior to the initial sailing date: 50% of the total cruise fare per person;
45 – 31 days prior to the initial sailing date: 75% of the total cruise fare per person;
30 – 0 days prior to the initial sailing date or nonappearance at the time of sailing: 100% of the total cruise fare per person.
Cruise tickets must be returned to Silversea before refunds (if owed) can be processed.
For World Cruise 2015 and its segments the following cancellation penalties apply:
SAILING 54 – 115 DAYS:
From the date of deposit to 121 days prior to sailing: AUD$250/USD$250 per guest sailing in a Vista, Terrace, Veranda 1, Veranda 2, Veranda 3 or Veranda 4 Suite; AUD$500/USD$500 per guest sailing in a Medallion, Silver, Royal, Grand, or Owner’s Suite.
120 – 91 days prior to your initial sailing date: 20% of the total cruise fare per guest
90 – 75 days prior to your initial sailing date: 50% of the total cruise fare per guest
74 – 0 days prior to your initial sailing date or non-appearance at the time of sailing: 100% of the total cruise fare per guest
PENALTIES: SAILING 11 – 53 DAYS :
120 – 91 days prior to your initial sailing date: 15% of the total cruise fare per guest
90 – 46 days prior to your initial sailing date: 50% of the total cruise fare per guest
45 – 31 days prior to your initial sailing date: 75% of the total cruise fare per guest
30 – 0 days prior to your initial sailing date, or non-appearance at the time of sailing: 100% of the total cruise fare per guest
Guests who are booked on the full 115-Day World Cruise 2015 who cancel any portion of the cruise, will have their entire booking cancelled and will be re-booked on the revised segment(s) subject to space availability at the time of change. Guests booked on the full 115-Day World Cruise 2015 in a Silver Suite or higher, who cancel any portion of the cruise will forfeit their suite. Silversea reserves the right to allocate suites or suite categories to specific combination segments, hence all suites or suite categories may not be available for specific segments or segment combinations. Changes are subject to cancellation penalties.
Penalties apply to changes and cancellations to the following optional package programmes as follows:
AIR CHARTER PACKAGES AND GALÁPAGOS AIR PACKAGE CANCELLATION FEES
The following cancellation fees are in addition to the applicable cruise penalty, deviation charges, air supplier charges and any Fees previously incurred:
90 – 61 days prior to the initial sailing date: AUD$100/USD$100 per person processing fee;
60 – 0 days prior to the initial sailing date: AUD$100/USD$100 per person processing fee and
100% of the Air/Sea Package fare paid
Air Charter Packages may only be cancelled upon complete cancellation of the cruise reservations and are 100% non-refundable 60 – 0 days prior to the initial sailing date.
SILVER SHORE SIMPLY HOTEL & GRANDE HOTEL PROGRAMME CHANGES AND CANCELLATIONS
90 – 61 days prior to the initial sailing date: AUD$100/USD$100 per person;
60 – 0 days prior to the initial sailing date: 100% of the programme fare per person.
SILVER SHORE LAND ADVENTURES CHANGES & CANCELLATIONS
(Unless otherwise advised) 90 – 0 days prior to the initial sailing date: 100% of the programme fare per person.
TRANSFER-ONLY OPTION CHANGES AND CANCELLATIONS
(Unless otherwise advised) 5 – 0 days prior to initial sailing date or non-appearance at the time of transfer: 100% of the total transfer price per person.
Silversea’s cancellation penalties as mentioned above are strictly enforced. No refund or adjustment will be made in the event of interruption or cancellation of the cruise holiday after the commencement of same. Silversea reserves the right to re-invoice in the event of errors.
HEALTH & MEDICAL REQUIREMENTS
All guests are required to report in writing to Silversea at the time their reservation is made:
1. Any physical or mental condition that may require medical or professional treatment or attention during the voyage.
2. Any condition that may render the guest unfit for travel, or that may require special care or assistance.
3. Any condition that may pose a risk or danger to the guest or anyone else onboard the ship.
4. Any condition that may require oxygen for medical reasons.
5. Any intention or need to use a wheelchair cart, other mobility device or a service or assistance animal aboard ship.
By booking passage and by boarding the ship, the guest represents and warrants that he/she is physically and otherwise fit to travel, and that the guest will comply at all times with applicable rules and regulations of the ship and orders and instructions of the ship’s officers and medical staff. Silversea reserves the right without liability to require a guest to disembark and/or to refuse to board and transport a guest who, in the judgment of Silversea or the ship’s Master, is unfit to travel or may require care beyond that which Silversea is reasonably able to provide. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheelon and/or wheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.
For guests travelling aboard Expedition1 Fleet vessels, Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and/or wheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.
For guests travelling aboard Silver Galapagos, those guests requiring wheel-on and/or wheel-off access must contact Silversea prior to making a booking. Silversea reserves the right to deny boarding to any guest who failed to notify Silversea of such requirement at the time of booking.
PREGNANCY
At the time of booking, expectant mothers are required to supply a medical certificate establishing their fitness for travel at the time they are due to travel. Silversea is unable to accommodate women who have entered their twenty-fourth (24th) week of pregnancy and will not be responsible or liable for any complication relative to any pregnancy during the entire duration of their Silversea cruise/holiday or thereafter. Additionally, airlines may have restrictions that may differ from Silversea’s. Please contact your travel professional or airline.
ACCOMMODATION OF CHILDREN
For Classic Fleet2 voyages: Carrier is unable to accommodate children less than six (6) months of age. Guests must notify Carrier of any children between the ages of six (6) months and one (1) year who will be sailing onboard and they will require a signed waiver. Carrier reserves the right to limit the number of children less than three (3) years of age aboard the vessel. For Expedition Fleet voyages: Carrier is unable to accommodate children less than one (1) year of age. No children under the age of six (6) years will be allowed onboard Zodiacs. Children under the age of six (6) years will be unable to participate in any expeditions which require the use of Zodiac transfer to go ashore.
For Silver Galapagos voyages: Carrier is unable to accommodate children less than six (6) years of age.
Any child under the age of eighteen (18) years of age must be accompanied in the same or connecting suite by a parent or other responsible adult over the age of twenty-one (21) years. In addition, if the adult accompanying this child is not a parent, a “Parental Consent Guardianship Form” must be signed by parent or legal guardian and received by Carrier prior to sailing. Children under eighteen (18) years of age are not permitted in the vessel casinos.
No childcare services will be provided onboard.
To ensure the safety of younger guests, children up to the age of eight (8) years old are only permitted to participate in suitable Silver Shore Excursions/shuttle service if the vehicles are equipped with the correct safety harness and seating equipment to accommodate young guests. Alternately guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the young guest. Child harnesses and secure seating cannot be guaranteed and Silversea reserves the right to refuse children under the age of eight (8) years old on any tour on the grounds basis of safety.
BAGGAGE
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Baggage for Silversea guests or guests on Land Adventures must be handled in accordance with regulations and tariffs of airlines, air charters and/or ground operators. Baggage exceeding these limitations is subject to the charges as set forth by the individual operators. Airlines are strict with baggage limitations. Guests are encouraged to contact individual airlines for weight limitations. Guests are also encouraged to pack a smaller bag for all Land Adventures to avoid extra baggage charges. All baggage must be securely packed, and properly and clearly labelled. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk.
Silversea is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays, land adventures or shore excursions. Baggage and personal belongings will be taken off the ship upon guest disembarkation.
Under no circumstances will baggage be stored onboard without the owner of such baggage being on the vessel.
Under no circumstances may dangerous items (including but not limited to: explosives, firearms, combustible or illegal substances) be taken aboard the ship. We recommend that you handcarry travel documents (passport, visa, cruise tickets), medications and valuables. These items are the full responsibility of the guest at all times. Silversea shall not be responsible for the loss of, or damage to, such personal items.
GALÁPAGOS RESTRAINED PRODUCTS
Local authorities manage the quarantine system of Galápagos National Park in order to avoid the arrival of foreign species to the islands. All cargo and luggage that arrives to Galápagos National Park or that is transferred from one island to another must be inspected. To preserve the human health and the native species of the Galápagos Islands, the following products may not be transferred to Galápagos: fresh vegetables and fruits, animal products and or its derivate or dairy products. Other live animals, pathological samples, dry coffee beans, genetically modified organisms, forest species or the disseminative parts, grass and its disseminative parts, fresh flowers medicinal plants and their disseminative parts, banana tree leaves, microorganisms (fungi, bacteria, etc.) soil and sand, and animal vaccines are strictly prohibited.
LOST PROPERTY
Silversea may levy a charge for the return of personal items left onboard or lost and subsequently found.
LECTURERS & PERSONALITIES
Independent contractors retained by Silversea (including but not limited to; lecturers, guest personalities, bridge instructors, guest hosts, chefs, enrichment specialists and entertainers) are subject to change and/or cancellation without notice.
TRAVEL DOCUMENTS
All travel documents (air and cruise tickets, passport, medical card, inoculation verification) are the guest’s responsibility. It is also the guest’s responsibility to obtain any necessary visas and public health documents for all applicable ports and to comply with all customs requirements. Without the required documents, a guest may be denied boarding and accommodation by Silversea, or the guest may be disembarked during the voyage and Silversea will not make a refund or be otherwise liable to any guest for such denial of boarding or disembarkation. In the event that Silversea, as a courtesy, provides information or advice as to necessary travel documents, visas and medical inoculations, guests are still obligated to verify such information with the appropriate government authorities and Silversea does not warrant or guarantee the accuracy of such information. Some countries require passports to be valid six months following your return date. Please check with the appropriate consulate for specific requirements. Security measures imposed by governments may change from time to time and each guest will be required to comply with them. Please consult your travel professional for advice on such requirements to avoid loss of boarding privileges.
CRUISE CREDITS
Silversea Cruise Credits have no cash value, are non-transferable, and may only be used in conjunction with the purchase of a Silversea cruise prior to the expiration date. These credits are valid toward the published cruise only brochure fares and are applied to bookings after all other savings programmes. Certain restrictions may apply.
ONBOARD SPENDING CREDIT
Any onboard spending credit issued to a guest is provided in the form of a shipboard credit, in US dollars, based on double occupancy suite, not per voyage and may only be applied once on combined voyages; can be used for onboard expenses such as shore excursions, spa treatments, premium wines and spirits, specialty restaurant dining fees and/or purchases in the Internet Café and onboard boutiques; not for use in the Casino or for Silver Shore Simply Hotel, Grande Hotel and Land Adventures. Single occupancy suites receive 50% of the shipboard credit shown. Onboard spending credits may not be redeemed for cash and any unused portion will be forfeited.
TAXES, GOVERNMENT FEES/QUASI-GOVERNMENT FEES & FUEL SUPPLEMENTS
Silversea reserves the right to pass through to its guests (including fully paid and deposited guests) any taxes and government fees/quasi-government fees that relate specifically to a guest’s itinerary. “Taxes and Government fees/quasi-government fees” include any and all fees, charges, surcharges, tolls and taxes imposed by governmental or quasi-governmental authorities including, but not limited to, customs fees, per person berth taxes or fees, embarkation and/or disembarkation fees at ports, airline transportation fees, dockage fees, and wharfage fees. Silversea reserves the right to charge a per person fuel supplement in the event that the price of Brent* crude oil is greater than USD$80 per barrel at any time prior to sailing, up to and including the day of embarkation.
Silversea may collect any taxes, government fees/quasi-government fees and fuel supplement (the “Surcharges”) at the time of booking, prior to sailing or onboard the vessel, even if the cruise fare has been paid in full. Surcharges will be invoiced accordingly.
GENERAL EXCLUSIONS
All fares, savings, offers, programmes and itineraries are subject to change without notice. Additional restrictions may apply. Silversea reserves the right to correct any errors or omissions. Visit silversea.com for full offer details and complete Terms and Conditions.
This document may contain inadvertent technical or factual inaccuracies and typographical errors. Silversea reserves the right to correct errors and omissions at any time without prior notice, and to cancel any offered product, service, programme, reward, savings, credit, amenity, etc. in the event of any error or omission in the description, including pricing and availability.
*Terms and Conditions for World Cruise 2015 also apply to World Journey I and II and individual World Cruise voyage segments. Onboard Spending Credit is applicable only to Full World Cruise, World Journey I and World Journey II.
1 “Expedition Fleet” means Silver Explorer and Silver Discoverer.
2 “Classic Fleet” means Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit.
Silversea Cancellation Policy
Silversea’s cancellation penalties as mentioned below are strictly enforced. No refund or adjustment will be made in the event of interruption or cancellation of the cruise holiday after the commencement of same. Silversea reserves the right to re-invoice In the event of errors.
Cruise Cancellations
If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a full refund of the amount already paid to Silversea will be made. Cruise tickets must be returned to Silversea before refunds (if owed) can be processed.
Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale:
120 – 91 days prior to the initial sailing date:
15% of the total cruise fare per person
90 – 46 days prior to the initial sailing date:
50% of the total cruise fare per person
45 – 31 days prior to the initial sailing date:
75% of the total cruise fare per person
30 – 0 days prior to the initial sailing date or non-appearance at the time of sailing:
100% of the total cruise fare per person
Note: Terms and Conditions for a Silversea World Cruise and its individual voyage segments may vary. Please refer to the World Cruise 2011 Terms & Conditions or the World Cruise 2012 Terms & Conditions for further details.
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